15 June 2022
During a routine inspection
About the service
St Anne’s Community Services Ripon provides support to people living in their own supported living accommodation. The service supports 5 people with learning disabilities and/or autism with personal care and support in their own home. At the time of the inspection, the service was supporting four people living in one group house. There was a sleeping-in room for staff.
People’s experience of using this service and what we found
Right Support
The service supported people to have the maximum possible choice, control and independence over their own lives. People were supported to pursue their aspiration and interests, such as moving on and planning achievable goals for the future.
The service supported people in their own home. People were supported to keep their home safe, clean and to meet their sensory and physical needs. The communal areas were modern with mutually agreed decor. People had personalised their bedrooms to reflect their preferences. There was a staff sleep in room and this was agreed with peoples consent and staff respected the people’s home.
People received the medicines they needed to support their health needs. The registered manager closely monitored the use of any ‘when required’ (known as PRN) medicines. These were managed in an individualised way.
Right Care
The service had enough appropriately skilled staff to meet people’s needs and keep them safe. The service tried to match staff with people’s preferences to enhance their experiences. Staff knew people’s individual communication styles well. They knew how to interpret their signs, gestures, behaviours and body language. They ensured people had access to information in formats best suited to their sensory needs.
Staff knew people well and responded to them appropriately and sensitively. People’s care, treatment and support plans reflected their range of needs and promoted their wellbeing. People took part in activities. However, we found some outings were not always based on people’s preferences.
Right Culture
The service had a positive culture that focused on person-centred care and meaningful outcomes for people were planned. People were encouraged to be active citizens in their local community.
Feedback from people and their relatives reflected that staff understood the values of the service. Staff knew how to keep people safe and well and give them the best support they could in the least restrictive way. Staff knew and understood people well. They got to know people as unique individuals and personalities regarding this as a key element of person-centred care.
Rating at last inspection
The last rating for this service under the previous provider was Good (published 2 February 2018).
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.