Background to this inspection
Updated
1 December 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service provides care and support to people living in 8 ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
The inspection was announced. We gave 48 hours’ notice of this inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 4 people who used the service and 5 relatives. We spoke with 7 members of staff including the registered manager, supported living manager, and support workers. We looked at 3 people's care records. We observed care to help us understand the experience of people who could not talk with us. We checked records relating to the management of the service including policies and procedures and quality assurance records.
After the inspection
We continued to ask for further information from the registered managers to validate evidence found.
Updated
1 December 2023
About the service
Walsingham Support Supported Living South Yorkshire is a domiciliary care service providing personal care to people living in their own homes, also known as supported living. At the time of our inspection, 31 people were using the service across eight supported living services.
People’s experience of the service and what we found:
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
People received person centred support and the management team and staff ensured people were enjoying their lives.
Risks associated with people’s care were identified and actions were taken to minimise risk and keep people safe. People received their medicines as prescribed by staff who were trained and competent in the safe handling of medicines.
Accidents and incidents were recorded and analysed to ensure risks were identified and mitigated and lessons were learnt.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
The atmosphere in supported living services we visited was welcoming and homely. People were involved in aspects of their life.
People told us the enjoyed living in the supported living services and felt staff were kind, caring and supported them well. Relatives were complimentary about the support and care their family member received.
Right Culture
Several activities and social events took place to ensure people had the opportunity to lead a fulfilling life.
Systems in place to monitor the service were effective and instrumental in identifying concerns and taking appropriate actions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Requires Improvement (published 12 November 2021).
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvement had been made and the provider was no longer in breach of regulations.
Why we inspected
When we last inspected Walsingham Supported Living – Supported Living Doncaster, breaches of legal requirements were found. This inspection was undertaken to check whether they were now meeting the legal requirements.
You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Walsingham Supported Living – Supported Living Doncaster on our website at www.cqc.org.uk
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.