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Lanark Care Ealing

Overall: Good read more about inspection ratings

116 Regent Studio, 1 Thane Villas, London, N7 7PH 07739 924135

Provided and run by:
Daima Global Limited

Latest inspection summary

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Background to this inspection

Updated 13 May 2022

Background to this inspection

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave 24 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be available in the office to support the inspection.

Inspection activity started on 7 April 2022 and ended on 8 April 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included notifications and safeguarding alerts. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We met with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also met with the registered manager. We spoke with the three care workers currently providing care on the telephone. We also spoke with one person who used the service and the relatives of the other three people who used the service.

We looked at the care records for three of the four people who used the service. This included initial needs assessments, risk assessments, care plans, and medicines records. We also looked at staff training records, recruitment records for three staff, supervision records, staff meeting minutes, complaints records, policies and procedures and records related to the management and quality monitoring of the service. We contacted local authorities for feedback on the service but we did not receive any feedback as all four people using the service were private customers and the local authorities were not involved with the service.

Overall inspection

Good

Updated 13 May 2022

About the service

Lanark Care Ealing is a domiciliary care service. It provides personal care to people living in their own homes in the community. The service supports people with a range of needs such as physical disability, frailty due to older age and dementia. At the time of this inspection there were four people using the service.

People’s experience of using this service and what we found

People and their relatives liked their care workers and said they received good support with their personal care, taking their medicines and with their meals. They said care workers were reliable, kind and communicated well with them.

Staff told us they were happy working for the service. They said the registered manager was supportive and helpful. The registered manager and staff told us that they found the training helpful. There were good systems in place to supervise and monitor staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team carried out regular audits and contacted people using the service regularly to seek their feedback.

Why we inspected

This service was registered with us on 31 January 2020 and this is the first inspection.

Recommendations

We have made one recommendation to ensure that records are audited more thoroughly to ensure safe and high quality care is consistently provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.