Updated 13 May 2022
Background to this inspection
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave 24 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be available in the office to support the inspection.
Inspection activity started on 7 April 2022 and ended on 8 April 2022.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. This included notifications and safeguarding alerts. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We met with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also met with the registered manager. We spoke with the three care workers currently providing care on the telephone. We also spoke with one person who used the service and the relatives of the other three people who used the service.
We looked at the care records for three of the four people who used the service. This included initial needs assessments, risk assessments, care plans, and medicines records. We also looked at staff training records, recruitment records for three staff, supervision records, staff meeting minutes, complaints records, policies and procedures and records related to the management and quality monitoring of the service. We contacted local authorities for feedback on the service but we did not receive any feedback as all four people using the service were private customers and the local authorities were not involved with the service.