Archived: Beehive Lane

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The registered service looked for ways they could maximise people’s choice, control and independence. The staff team promoted people’s privacy and human rights.

The registered manager ethos and values was one of individuality and inclusion. People were empowered to live independently.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received safe care. Risk assessments covered all areas of risk and staff knew how to keep people safe from harm. Staff had received training in infection control and had access to personal protective equipment. People were supported to take their medicine in a safe way.

Staff were kind and caring and had developed positive relationships with people. Assessments and support plans were in place identifying what was important to people and how people needed to be supported.

The support people received was centred around them and they were involved in any decisions made. The provider had a complaint’s process which people were aware of to share any concerns.

People received effective care, from a small and stable team of trained staff. Staff supported people to maintain a healthy diet, in line with their assessed needs and access health care if this was needed.

The registered manager was approachable, and people knew them well. Spot checks and audits were completed to ensure the quality of the service was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 25/07/2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.