Brockington House Care Community Also known as Brockington House

Brockington House Care Community is a residential care home providing personal care and nursing to up to 70 people, including people with dementia. At the time of our inspection there were 55 people using the service. Care and support is provided across two floors with lift access to the upper floor. People’s bedrooms were en suite and also had access to communal bathrooms, lounges, and dining rooms on each floor, and access to outdoor space.

People’s experience of using this service and what we found

People did not always have detailed care plans and risk assessments which meant staff may not have the information to support them safely. Improvements were needed to ensure people’s needs and risks were clearly identified.

Learning from individual incidents was shared with staff to prevent further occurrences. However, improvements in governance systems were needed to analyse accidents and incidents to identify trends and patterns to mitigate risks further. The registered manager started to look at implementing this during the inspection.

People said they felt safe living at Brockington House Care Community. One person told us, “Staff are out and about all the time when I wake up at night, I see them about, they make sure my window and doors are secured”.

Safe recruitment processes had been followed and induction and shadowing for all staff was implemented.

Staff received safeguarding training to help them recognise and report potential abuse or neglect. Staff knew who to contact if they had concerns about a person’s welfare and were confident these would be acted upon.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make choices about their care, for example what and where they wanted to eat.

Staff followed infection control procedures in line with national guidance for reducing the risk of infection from COVID-19. Staff wore personal protective equipment (PPE) correctly. Visitors to the home followed infection prevention measures to keep people and staff safe.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 25 July 2019 and this is the first inspection.

Why we inspected

This was the first comprehensive inspection of Brockington House Care Community since registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.