Updated 31 August 2022
Northwick Park Hospital Urgent Care Centre is a registered location that consists of three urgent treatment centres (UTC), one at Northwick Park hospital, Central Middlesex hospital, and Ealing hospital. The service provides urgent and emergency care for patients across a number of boroughs in North-West London
The service utilizes a hub and spoke approach. The main location is at Northwick Park hospital, Watford Road, Harrow, HA1 3UJ. The first of two satellites is at Central Middlesex Hospital, Acton Lane, London, NW10 7NS. The second satellite site is at Ealing hospital, Uxbridge Road, Southall, London UB1 3HW.
All three services provide treatment of minor injuries and illnesses, and provide a streaming service in order that patients are transferred to the right service either within the UTC or elsewhere. At Ealing and Northwick Park Hospitals, the streaming service is also the first point of contact for patients attending the emergency department which are co-located with the urgent treatment centre. Central Middlesex hospital does not have an emergency department. Ealing hospital emergency department and UTC does not manage paediatric patients.
The service is delivered by Greenbrook Healthcare (Hounslow) Ltd (Greenbrook). Greenbrook is a wholly owned subsidiary of Totally PLC, and currently manages 10 Urgent Care Centres in North West London, South East London and Watford. The organisation also manages another Urgent Treatment Centre on behalf of Vocare, which is another wholly owned subsidiary of Totally PLC.
The urgent treatment centres at Northwick Park and Ealing Hospitals are open 24 hours a day. The service at Central Middlesex Hospital is open from 8am until midnight, seven days per week. They are all an NHS service for patients who walk-in, or are referred by the NHS 111 service. Greenbrook provides doctors, nurses and streaming staff to the services, as well administrative staff. Streaming staff consist mostly of advanced and emergency nurse practitioners. Some of the staff who work at the service are employed directly by Greenbrook. However, most of the clinical staff and some of the administrative staff at the service are either bank staff (those who are retained on a list by the provider) or agency staff.
In the last year, the services have a combined attendance of between 16-22,000 patients per month. Approximately half of the patients seen by the services are at the Northwick Park site.
CQC registered the provider to carry out the following regulated services at the service:
- Treatment of disease, disorder or injury
- Diagnostic and screening procedures
- Transport services, triage and medical advice provided remotely
The service’s website address is http://www.greenbrook.nhs.uk.