- GP practice
Dudley Wood Surgery
Report from 22 February 2024 assessment
Contents
Ratings
Our view of the service
Dudley Wood Surgery is GP practice and provides a range of primary medical services. The GP practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out an announced assessment of 28 quality statements, under the safe, effective, caring, responsive and well-led key questions between 19 March 2024 and 27 March 2024. This focused assessment was carried out to follow up the breaches at our last inspection. The assessment was carried out remotely and included an on-site inspection. Following this assessment, the overall rating for Dudley Wood Surgery has changed from Inadequate to Good. We found that the provider had taken action to make improvements in the safe care and treatment provided. You can find more details in the evidence category findings. We recognise the great and often innovative work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people.
People's experience of this service
We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. At our previous inspection we found that patients could not always access appointments in a timely way and there had been a reduction in patient satisfaction in the length of time to make an appointment. At this assessment the provider had taken address to address the shortfalls found. They was installing a new telephone system and had recruited additional staff to respond and meet people’s needs. The practice website had been updated and there were online appointments available. Results from the National GP Patient Survey showed the practice were in line with local and national averages in the overall experience of making an appointment. People told us the care they received was good and that they were involved in decisions about their care and treatment.