We carried out a review of the data available to us about Quality Homecare Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Quality Homecare Services Ltd, you can give feedback on this service.
People’s experience of using this service:
People and relatives were satisfied with the care and services provided by the service. They told us they could rely on care workers to provide care safely and felt comfortable in their presence. They were complimentary about how the service was managed and told us that care workers were caring, kind and respectful. People’s privacy, dignity and independence was respected and promoted.
People were protected from abuse. Staff had received training on how to safeguard people and were aware of the procedure to follow if they suspected that people were subject to abuse.
Risks associated with people's care were assessed and monitored. Assessments were person centred and care was responsive to people's needs. Care plans provided staff with the information to manage the identified risks.
Staff were safely recruited by the service, ensuring that only people who were suitable to work with vulnerable adults were employed.
Appropriate medicines management and administration processes were in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Measures to prevent and control the spread of COVID-19 and other infections were in place.
Staff had the knowledge and skills to safely and effectively meet people's needs.
Care plans were up to date and reviewed on a regular basis. Care staff supported people in line with their wishes.
There was a complaints policy and procedure in place. The registered manager and staff were open and transparent throughout the inspection and responded to any requests positively.
The service had good governance systems in place to ensure aspects of the service and quality of care provided were continuously assessed and monitored. A range of audits were carried out to monitor the quality and safety of service provision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 9 August 2019 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.