We carried out a review of the data available to us about Glow Domiciliary Healthcare LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Glow Domiciliary Healthcare LTD, you can give feedback on this service.
Glow Domiciliary Healthcare LTD is a domiciliary care service providing the regulated activity of personal care to people living in their own homes. The service currently supports four people with varying needs which include older people, physical disabilities and young adults with learning disabilities.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
One person and relatives of people receiving care and support from Glow Domiciliary Healthcare LTD, spoke positively about the care and support that they received. Care and support was personalised to people’s individual needs. People’s privacy, dignity and independence was promoted.
Risks associated with people’s health, care and medical needs were identified and assessed. The registered manager and care staff understood those risks and how to minimise them to keep the person safe. Policies and processes were in place to support safe management and administration of medicines. Only those staff assessed as safe to work with vulnerable adults were employed by the service.
People were supported to maintain good health and had access to a variety of healthcare services where required. People were supported with eating a healthy and balanced diet where this was an assessed need. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care staff received the required training and support to ensure safe and effective provision of care.
Care plans were person centred and gave comprehensive information about each person, their needs and how they wished to be supported. People and relatives knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.
Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection. The service was registered with us on 10 October 2020 and this was the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.