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Archived: All Care (GB) Limited West Sussex South

Overall: Good read more about inspection ratings

Unit B, 8 North Bersted Street, Bognor Regis, PO22 9AB (01293) 571230

Provided and run by:
All Care (GB) Limited

Latest inspection summary

On this page

Background to this inspection

Updated 17 February 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave 24 hours’ notice of the inspection because we acknowledge impacts of the current COVID-19 pandemic on working arrangements in offices. We wanted to ensure there could be safe arrangements made for us to visit the office in person. We asked for information to be emailed to us where possible to minimise our time in the office.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used this information to plan our inspection.

During the inspection

We spoke with the registered manager and three members of staff in the office, including the Operations Manager. We reviewed a range of records including five staff recruitment and support files and six people’s care plans. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We looked at records we had been sent by email and continued to seek clarification from the registered manager to validate evidence found. We looked at meeting records, training data and quality assurance records.

We spoke with people and relatives who had experience of the service, we spoke with six care staff. We had email contact with four health and social care professionals who had regular contact with the service.

Overall inspection

Good

Updated 17 February 2022

About the service

All Care (GB) Limited West Sussex South is a domiciliary care agency providing care to people living in their own homes. At the time of inspection, the service was providing personal care to 24 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

People told us they felt safe. Risk assessments had been completed and there were systems in place for monitoring accidents and incidents. Staff had received safeguarding training and knew how to recognise and report concerns.

People were kept safe with infection prevention and control processes. We were assured that staff had received appropriate training and had access to, and were correctly using, personal protective equipment.

People's choices and preferences were clearly recorded in care plans and records. People and relatives told us staff knew them well and supported them to be as independent as possible.

People said carers were caring, respectful and kind. People experienced reliable care from regular staff.

People and their relatives were involved in creating care plans and reviewing these. Electronic records were used effectively to show the care people received, and for the quality of care to be managed.

People were regularly asked to provide feedback about their care. There were systems and processes in place to address concerns and shortfalls as well as for receiving feedback about what was working well.

Rating at the last inspection

This service was registered with us on 15 August 2019 and this is the first inspection.

Why we inspected

This inspection was prompted because the service had not been inspected since it was registered.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk