Morgan House

About the service

Morgan House is a care home providing personal care to three people at the time of the inspection. The service can support up to five people.

People’s experience of using this service and what we found

Right Support

Staff supported people to have the maximum possible choice, control and independence. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests. Staff supported people to take part in activities and pursue their interests in their local area, they also supported people to try new things and different activities to learn new skills. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. The provider was actively recruiting to ensure consistency in staff.

Right culture

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff placed people’s wishes, needs and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their care. People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last inspection was a targeted infection, prevention and control inspection and the service was not rated; the report was published 17 December 2020. The service was registered with us on 22 August 2019 and this is the first comprehensive inspection of the service.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of right support right care right culture.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Morgan House is a care home without nursing. The service supported three people with learning disabilities or autism. The house has two floors.

People’s experience of using this service and what we found

We received information about poor infection prevention control (IPC) practices within the home and a number of positive cases of covid-19 for both people and staff members.

Not all staff had received infection prevention control training before starting work in the service.

Staff had not received updated infection control training since the covid-19 outbreak in the service.

The infection control quarterly audit had not been completed since April 2020.

The provider completed a daily walk around infection control checklist, which included a two-three-hour surface wipe down procedure .

The home was clean and tidy and free of malodour.

The provider was working closely with Public Health England to implement sufficient IPC practices within the home to protect people and staff from the pandemic.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 August 2019 and has not previously been inspected.

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in part due to concerns received around preventing and controlling infection. A decision was made for us to inspect and examine those risks.