15 September 2021
During a routine inspection
Baylham Care Centre is a care home with nursing. At the time of our inspection 39 people were being provided with care and support which included younger adults and older people, some of whom have complex mental health and physical needs. The service can support up to 55 people.
People’s experience of using this service and what we found
Overall, the provider had improved their quality monitoring systems. However, they could not evidence this consistently will the safe management of skin pressure care.
Having a registered manager is condition of the providers registration. There had been no registered manager at Baylham Care Centre since December 2020.
We received positive feedback from people and their relatives about the caring nature of staff. People were treated with kindness. We received mixed feedback about the staffing levels and have recommended that the provider monitors the staffing levels closely.
We were assured by the infection prevention and control measures that were in place. Medicines were well managed.
Staff had received safeguarding training and were aware of their responsibility to report safeguarding concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was Inadequate (published 30 March 2021) and there were multiple breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since 30 March 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.