Background to this inspection
Updated
5 September 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by 1 inspector.
Poppy Respite is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Poppy Respite is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced. We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started 7 July 2023 and ended on 19 July 2023. We visited the location’s office and the service on 12 July 2023.
What we did before the inspection
We reviewed information we had received about the service since their registration with us. We sought feedback from the local authority. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager, the deputy manager, 2 members of staff and a quality compliance officer. We met 1 person who was using the service at the time and 1 relative.
We reviewed a range of records. This included looking at care and support records and medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We continued to seek clarification from the provider to validate evidence found
Updated
5 September 2023
About the service
Poppy Respite is a residential home providing accommodation and personal care for up to 4 people. Respite care allows those with caring duties to take a break, while the person you care for is looked after by someone else. The service provides support to people with a range of health conditions, including people with a diagnosis of dementia, a learning disability or autistic spectrum disorder. At the time of our inspection there was 1 person using the service.
Poppy Respite is attached to a larger resource centre, with a community café and additional day care facilities. These can be accessed by people living at Poppy Respite. This inspection only relates to the provider's provision of residential respite care. CQC only inspects where people receive a regulated activity such as residential or personal care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right support: The model of care and the accommodation maximised people's choice, control and independence. The environment was clean, well-maintained and rooms were decorated and furnished to a high standard. People had their own bedrooms and bathrooms and were encouraged to do things for themselves, supported by staff who promoted their independence. People were encouraged to bring in their own belongings to personalise their own space. People were supported by staff that worked hard to get to know them and understood their needs. Staff recognised and responded promptly to any changes in the needs of people who use the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right care: People received effective personal care and support from regular staff who were well-trained and supervised. People received support that was individualised to their personal preferences and needs. People's rights to make their own decisions, where possible, were protected and staff promoted this. Systems in place made sure that risks relating to the health, safety and welfare of people, staff and others were assessed, monitored and reduced when needed. Staff received training in safeguarding adults. They understood their responsibilities to raise concerns and report incidents and were supported to do so.
Right culture: There was a positive, person-centred culture amongst the staff team. The registered manager, senior management and staff members worked in partnership with people and their relatives. Systems had been implemented to enable the provider to assess, monitor and improve the quality of the services provided and the provider was focused on developing these further. People benefitted from staying at a service that had an open and friendly culture. People enjoyed staying at the service and feedback we received confirmed people enjoyed their respite stays.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 November 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Poppy Respite on our website at www.cqc.org.uk.