We carried out a review of the data available to us about Victoria House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Victoria House, you can give feedback on this service.
Victoria House is a residential care home providing personal care to 20 people aged 65 and over at the time of the inspection. The service can support up to 22 people. Victoria House provides all single bedrooms with ensuite facilities, suitable communal areas and access to an enclosed garden.
People’s experience of using this service and what we found
People told us they were happy and felt safe living at Victoria House. People told us they felt staff were caring. Family members confirmed this view. Staff were observed to treat people with kindness and compassion.
People were supported to be as independent as possible. Their rights to dignity and privacy were maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
External health and social care professionals were very positive about the care and support provided by the staff and management team. Staff worked with other external professionals to ensure people received effective care.
Staff knew how to keep people safe from harm. Infection prevention and control measures were in place and followed by staff. People received their medicines safely and as prescribed.
Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met. Staff had received appropriate training and support to enable them to carry out their role effectively.
Risk assessments were completed for people and the home environment to help ensure safety.
People and staff were positive about the management of the service who were described as approachable and supportive. Any concerns or worries from people, family members or staff were listened to, addressed and used as an opportunity to make improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 December 2019 and this is the first inspection. The last rating for the service under the previous provider (Venetian Healthcare Limited) was Good, published on 28 March 2019.
Why we inspected
This was a planned inspection based on the length of time since registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Victoria House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.