Archived: Bluebird Care (Warrington)

Bluebird Care (Warrington) provides care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 13 people were receiving personal care.

People's experience of using the service and what we found

Systems were in place to prevent and control the spread of infection; particularly in response to COVID-19. However, some improvements were needed in relation to staff COVID-19 testing. The registered manager was open and transparent about the issues found and took immediate action to address this and implemented robust systems to ensure staff followed current testing guidance.

Staff received training in relation to infection prevent and control and received regular updates. People and family members told us staff wore the correct PPE during visits and staff told us they had access to enough supplies.

People told us they felt safe whilst being supported by staff and family members were confident their relatives were well looked after. Risks to people's health and well-being had been assessed and staff had access to information and guidance about how to manage these and keep people safe from harm. Staff had received safeguarding training and knew how to identify and respond to incidents of concern.

The registered manager followed safe recruitment and completed appropriate safety checks on new applicants to make sure they were suitable to work for the service. People told us, and family members confirmed, that care and support was provided by regular staff who arrived on time. Staff told us they were given enough time to complete all tasks required whilst still being able to chat with people and their family members.

People's care and support needs had been assessed and staff were provided with information and guidance about how to meet people's needs effectively. Staff received training relevant to their role and the needs of the people they supported. People and family members felt confident staff knew what they were doing and had the right skills and knowledge to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and family members spoke positively about the staff and the relationships that had been developed. Staff took time to get to know people and it was evident they knew them and their families well. People received care that was person-centred and based on their wishes and preferences; people and their family members were involved in the planning process. Care plans contained information about people's life histories and what was important to them to allow staff to get to know them before providing support.

The registered manager promoted a culture that person-centred; this was evidenced by the feedback received from people, family members and staff. People and family members were happy with the service they received, and staff told us they felt supported by the registered manager and office staff. Regular checks were completed on the safety and quality of the service in order to promote continuous improvements to people's care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection - This service was registered with us on 19 September 2019 and this is their first inspection.

Why we inspected

The inspection was carried in line with CQC inspection guidance for newly registered services.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.