- Independent mental health service
Ellern Mede Moorgate Also known as Oak Tree Forest Limited
Report from 23 July 2024 assessment
Contents
Ratings - Specialist eating disorder services
Our view of the service
Date of assessment Monday 18 to Thursday 21 November 2024 Ellern Mede Moorgate is a specialist independent eating disorder service based in Rotherham. It is part of the provider Oak Tree Forest Limited. At the time of inspection, the service provided treatment and care for individuals detained under the Mental Health Act or informal. At the time of our assessment, the service had 6 beds available on Aztec ward and 4 young people currently using the service. We rated the service as good. The service had made improvements to ensure that staff were skilled to undertake physical interventions, there were regular reviews and care plans now guided safe practice. The provider now had enough staff to ensure people’s safety and access to psychological therapies to meet their needs. People were now treated with kindness, respect and compassion and supported to be involved in planning their care. The provider had reduced restrictions on young people and carried out pre and post leave risk assessments. However, governance processes did not always operate effectively at team level. We found some discrepancies and inconsistencies between documented procedures and processes and staff practice and a lack of oversight or monitoring of this. During this assessment we identified a breach of regulation 17 for good governance. This service has been in Special Measures since 28 April 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We spoke with 3 young people and 2 relatives who told us they were treated fairly and equally. Relatives told us they felt the service met the individual needs of their loved ones and recognised some positive improvements. Relatives we spoke with confirmed that they were actively involved with planning care, where young people consented to this. Relatives told us they could meet with the doctor and ask questions about medication. Young people knew how to make a complaint and confirmed that the service responded to these. Young people could attend a weekly community meeting and relatives were invited to relevant meetings and events at the service. The independent advocate we spoke with told us that young people were supported to maintain relationships and supported to understand their rights.