Copperfields

Copperfields is a residential care home providing personal and nursing care to 27 people aged 18 and over at the time of the inspection. The service can support up to 30 people. The property has been purpose built with wide corridors and en-suite facilities to accommodate people with complex physical and cognitive disabilities. They specialised in supporting people with behaviours that challenged others and had the benefit of access to the provider’s inhouse team of specialists.

People’s experience of using this service and what we found

This service was registered shortly before the pandemic. Policies and processes had to be adapted quickly in an ever-changing environment, whilst the service was actively recruiting new staff, new management and admitting people into the service safely. There were some areas such as staff recruitment and support, and care plans which required some improvements. Some sections in care records were not always up to date or accurate to reflect people's needs. There was no impact on people as staff knew their needs well.

We recommended the provider review their governance systems to highlight inconsistencies and recording issues to ensure records are up to date and accurate and systems effective.

People were protected from abuse and were treated with respect and dignity. Staff told us staffing levels were good and were at a level where they could meet people's needs. People were supported by staff who knew them well and we observed positive interactions.

The manager and staff promoted and encouraged person centred care to ensure people were treated as individuals and staff knew how people preferred to receive their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received a healthy balanced diet that met their needs. Weights were regularly monitored. People had regular access to health care professionals; changes in needs were identified and responded to appropriately.

Medicines were received, stored, administered and disposed of safely. Staff involved in handling medicines had received recent training around medicines and had their competencies assessed.

This service was registered with us on 05/10/2019 and this is the first inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.