Background to this inspection
Updated
30 September 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak and to identify good practice we can share with other services.
Inspection team
Our inspection was conducted by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Radfield Home Care Stamford, Peterborough & Rutland is a domiciliary care service, registered to provide personal care to people living in their own homes in the community.
The service had a manager registered with the Care Quality Commission (CQC). This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service two working days' notice of the inspection visit. This was because we needed to be sure the registered manager would be available to support the inspection.
What we did before the inspection
In planning our inspection, we reviewed information we had received about the service. This included any notifications (events which happened in the service that the provider is required to tell us about).
During the inspection
We conducted our inspection between 1 and 9 June 2021.
As part of the inspection we spoke with the registered manager; the owner of the company ('the owner'); two members of the care staff team and 14 service users and relatives.
We reviewed a range of written records including three people's care plan, staff recruitment and training records and information relating to the auditing and monitoring of service provision.
We also reviewed the information in the provider information return, which was submitted to us shortly before the inspection. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
Updated
30 September 2021
About the service:
Radfield Home Care Stamford, Peterborough & Rutland is a domiciliary care service. It is registered to provide personal care to people living in their own homes in the community.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 15 people were receiving a personal care service.
People’s experience of using this service:
People were at the heart of the service and everyone we spoke with told us of the exceptionally person-centred care they received. One person said, “They take time to get to know me [and] do everything I ask them to. I think I am very fortunate to be with them.”
Staff cared for people with exceptional kindness and compassion; went out of their way to promote their welfare and happiness and respected their right to make choices in every aspect of their lives. People were treated with dignity and respect and were supported to maintain their independence for as long as possible.
Staffing resources were organised exceptionally well to provide people with continuity of staffing and safe, consistent care. Staff worked together in a mutually supportive way and communicated effectively with a range of external organisations. Staff recruitment was safe.
Care planning systems were highly effective. Staff understood people’s individual care needs and preferences and used this knowledge to provide them with extremely flexible, responsive support. Training and supervision systems provided staff with the knowledge and skills they required to meet people’s needs. People received food and drink of their choice and people's medicines were managed safely.
Systems were in place to ensure effective infection prevention and control. Staff worked collaboratively with local health and social care services to ensure people had access to any support they required.
Staff were aware of people’s rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. The provider assessed and managed potential risks to people's safety and welfare. Staff knew how to recognise and report any concerns to keep people safe from harm.
The service was well-led. The owner provided principled, values-based leadership and the registered manager was respected and admired by his team. Staff enjoyed their work and were proud to work for the provider.
A range of audits was in place to monitor the quality and safety of service provision. There was organisational learning from significant events and any complaints were managed effectively. The provider had an innovative approach to service design and delivery and was committed to the continuous improvement of the service in the future.
People and their relatives were engaged in the planning and delivery of their care. Despite the impact of the COVID-19 pandemic, the provider had begun to develop productive links with the local community.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with CQC on 11 October 2019 and this is the first inspection.
Why we inspected:
This was a planned inspection following registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.