Dove House Residential Home

Dove House Residential Home is a residential care home providing personal care to up to 20 people. The service provides support to older people. At the time of our inspection there were 17 people using the service.

People’s experience of using this service and what we found

Systems were in place to monitor the quality and safety of the service however, 1 area required further oversight. The registered manager took action to ensure this was put in place shortly after our inspection.

People received safe care and were protected from the risk of abuse at Dove House Residential Home. Risks were identified and managed in ways to help promote people’s safety. Lessons were learnt from when things had gone wrong and this helped to improve the overall safety of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Infection prevention and control practices were followed and the environment was clean and tidy. Medicines were managed safely and in line with good practice. Friends and family members were able to visit people without restrictions in line with best practice.

Checks were completed on staff to ensure they were suitable to work at the service. Staff were supported to have the right skills, knowledge and competence to meet people’s identified needs safely.

The service was focussed on people and on providing person-centred care to meet their needs. The service was run with an open and inclusive style. People’s views and comments were listened to and used to improve the service.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 22 March 2018).

Why we inspected

We carried out an unannounced focused inspection of this service on 7 December 2023.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Dove House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there were 18 people using the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

People continued to receive safe care. There were enough staff to support people and staff were recruited to ensure that they were safe to work with people. People were protected from the risk of harm and received their prescribed medicines safely. Lessons were learnt from when mistakes happened.

The care that people received continued to be effective. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support to be enable them to care for people well. People were supported to maintain a diet that met their requirements and they received support from health care professionals to ensure their well-being was maintained. Health concerns were monitored to ensure people received specialist health care intervention when this was needed. The environment met people’s needs.

People continued to have positive relationships with the staff who were caring and treated them with respect and kindness. There were opportunities for people to get involved in activities and pursue their interests. Staff knew people well and understood how to provide the care they wanted. People had a support plan which was reviewed with them and they knew how to raise a concern or make a complaint; all concerns were acted upon.

People were included in developing the service and found the registered manager approachable. There were processes in place for people to express their views and opinions about the service provided. There were systems in place to monitor the quality of the service. The registered manager worked with other professionals to continue to raise standards in the home and to drive improvement within the care environment.

Further information is in the detailed findings below.