Archived: My Support Worker (NW) Ltd

My Support Worker (NW) Ltd is a domiciliary care service providing care and support to young adults and older people living in their own homes, some of who are living with dementia, drug and alcohol dependence problems, sensory impairments and physical disabilities. At the time of the inspection, there were eight people receiving a regulatory activity.

My Support Worker (NW) Ltd also support people, who receive a direct payment or personal health budget, to ensure the staff they choose are recruited, trained and suitable for the role.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were happy with the service they received, and they felt safe. They said staff were knowledgeable and kind; good relationships had developed between staff and people using the service. Safeguarding adults’ procedures were in place and staff understood how to protect people from abuse. Recruitment processes were safe. There were enough numbers of staff deployed to meet people's needs in a punctual, consistent and flexible way and to ensure their safety. People received their medicines when they needed them from staff who had been trained and had their competency checked. Risk assessments were carried out to enable people to retain their independence and receive support with minimum risk to themselves or others.

People were given choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s care and support needs were assessed prior to them using the service to ensure their needs could be met. Arrangements were in place to ensure staff received ongoing training, supervision and support. People were supported at mealtimes in line with their care plan and staff worked in partnership with healthcare professionals, when needed.

Management and staff had developed friendly, caring and respectful relationships with people using the service and their families. Staff knew about people’s backgrounds and about their routines and preferences; this made sure people’s care was tailored to their specific needs. People had been consulted about their care needs and had been involved in the support planning process. People had access to activities if this was in line with their care plan. People were aware of how they could raise any complaints, concerns and compliments and had access to a complaint’s procedure.

Effective systems ensured the quality of the service was monitored and any noted shortfalls were addressed. The values of the service were known to staff. Staff told us they received support from management, and they enjoyed working for the service. People’s views and opinions of the service were sought and acted on. People told us the service was well-managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 October 2019; this is the first inspection.

Why we inspected

This was a planned inspection as the service was not yet rated.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.