About the service Helping Angels Ltd is registered to provide personal care support to people living in their own homes in the community. People who used the service included older adults (some of whom were living with dementia) with physical health needs and disabled young adults and children. At the time of our inspection, 85 people were receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had learnt lessons when things went wrong. Following a recent concern raised the provider had acted quickly and implemented policies and procedures to ensure safe ways of working.
People felt safe in their home and with the staff who supported them.
Staff were recruited safely and received a comprehensive induction.
Risk assessments were robust and updated regularly. People told us calls were on time and if there was a potential issue regarding a call, they were informed straight away.
Staff received safeguarding training. They described how they could recognise unsafe care practices and the action they would take to report poor practice.
People felt involved in the care provided. People told us they were informed following any changes and their opinions were sought. Staff felt they could offer suggestions to improve the care provided. There was a culture of learning from when things went wrong.
The registered manager and staff understood their roles, and were clear about quality performance, risks and regulatory requirements.
Audits were carried out regularly to monitor and review care provided. These successfully picked up on discrepancies and enabled the provider to act to reduce mistakes from occurring in the future.
The service worked in partnership with other professionals and other care providers to achieve good outcomes for people. Staff members and people had confidence in the registered manager and understood the core values of the organisation.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 22 December 2017).
Why we inspected
We received concerns in relation to staffing and poor risk management. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has not changed following this focused inspection and remains Good.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Helping Angels Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.