We carried out a review of the data available to us about Tendercare Management Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Tendercare Management Ltd, you can give feedback on this service.
Tendercare Management Ltd is a domiciliary care agency providing personal care support to people. The service provides support to people with dementia, older people, younger adults, learning disability or autism spectrum disorder, physical disability and sensory impairment. At the time of our inspection one person was using the service.
People’s experience of using this service and what we found
Relatives told us their family member was safe at the service and there were enough staff to support them.
People were kept safe in their homes and had appropriate risk assessments to protect them from their known risks.
Staff had completed safeguarding training and knew how to report concerns of abuse if they suspected someone was at risk of harm. Staff knew how to blow the whistle on poor practice.
People were supported to receive their medicines safely and on time.
People’s needs were assessed before they used the service and information was shared between services to ensure continuity of care.
People were encouraged to eat healthily and had enough to drink each day.
Consent to care was appropriately obtained and staff sought permission from people before providing care.
Relatives told us staff were kind towards their family member and had built caring relationships with them. People’s privacy and dignity were respected. People were supported to maintain their independence as much as possible.
Care plans were individual, and people’s likes and dislikes were recorded. People’s communication needs were documented to ensure effective communication took place.
Relatives and staff liked the management of the service and felt able to contact the registered manager when they needed.
People, relatives and staff had their views
Quality assurance was in place, but audits did not always show what had been checked and their outcome.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 November 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation about quality assurance.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.