We carried out a review of the data available to us about Rowland House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rowland House, you can give feedback on this service.
Rowland House is a residential care home providing personal care and accommodation to one person with learning disabilities at the time of the inspection. The service can support up to six people.
People’s experience of using this service and what we found
Relatives told us that staff ensured that their relative was safe at Rowland House. Staff understood what it meant to protect people from abuse. They told us they were confident any concerns they raised would be taken seriously by the registered manager. Safe procedures were in place to make sure people received their medicines as prescribed. There were enough staff available to ensure people's care and support needs were met. The provider had effective recruitment procedures in place to make sure staff had the required skills and were of suitable character and background.
Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs. Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access relevant health and social care professionals to ensure they were getting the care and support they needed to best meet their needs.
Positive and supportive relationships had been developed between people and staff. People were treated with dignity and respect. Staff were committed to promoting people's independence.
People's care and support was planned and delivered in a way that ensured it met their needs and reflected their preferences. The care records we looked at included risk assessments and risk management plans. They had been devised to help minimise and monitor the risks, while promoting the person's independence as far as possible. We saw people's care records were regularly reviewed with the person.
There were effective systems in place to monitor and improve the quality of the service provided. Staff told us the registered manager and senior support worker were supportive and approachable. Relatives and staff were asked for their opinion of the quality of the service via regular meetings. The service had up to date policies and procedures which reflected current legislation and good practice guidance.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Rowland House put people who used the service in the centre of the care provided, they engage people to maximise their potential and senior staff demonstrated a clear understanding of the needs and challenges people with learning disabilities face within our society.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update) This service was registered with us on 27/01/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating and inspection priority guidance.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.