Leycester House

Updated 12 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 22 December 2020 and was announced.

Updated 12 January 2021

About the service

Leycester House is a nursing home providing accommodation and nursing care in one adapted building over three floors. The maximum number of people the home can accommodate is 78. There were 74 people living at the home at the time of our inspection visit, some of whom were living with dementia.

People's experience of using this service and what we found

Building a sense of community where people could have fun and enjoy spending time with each other and their visitors, was central to the caring ethos of the home. People and their relatives were extremely positive about the caring attitude of staff and how it impacted on their sense of wellbeing. Staff were careful to respect people’s need for privacy and took time to know people as individuals which ensured they felt valued. Staff and managers understood the importance of promoting equality and human rights and had a caring approach which was tolerant and non-discriminatory. People and relatives felt involved and listened to when it came to making decisions about their care.

There were enough suitably skilled and experienced staff on duty to meet people’s care and support needs safely and effectively. Procedures were in place to identify and manage risks to people and staff understood their role in keeping people safe from harm. People’s medicines were managed, stored and administered safely. Accidents, incidents and falls were recorded, and actions taken to minimise the risks of a re-occurrence. The registered manager encouraged a culture where staff could learn from their mistakes.

People’s needs were met effectively because staff had the necessary skills and experience and received appropriate training and support from the registered manager. People were offered food and drink which met their nutrition and hydration needs. Staff supported people to maintain their physical and sensory health and referred them to other health professionals to ensure their healthcare needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans provided staff with detailed information to enable them to deliver person focused care. People and relatives told us staff were responsive to their needs because they had enough time to spend with people and get to know their individual preferences for care. People were offered opportunities to meet their individual cultural, psychological, spiritual, emotional and social needs. People and their relatives had been asked about their wishes for end of life care.

People and their relatives were very positive about the care provided at Leycester House and the registered manager who they described as visible and ready to listen. Staff shared the registered manager’s values and motivation to ensure positive outcomes for people. The provider had a strong framework of checks and audits to monitor risks and performance to understand where improvements were required

For more details see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 26 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.