We carried out a review of the data available to us about Loving Hands Domiciliary Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Loving Hands Domiciliary Care Ltd, you can give feedback on this service.
Loving Hands Domiciliary Care is a domiciliary care service providing personal care to people in their own homes. The service supported older people, people living with dementia and people with a physical disability. At the time of inspection, the service was supporting 17 people.
People’s experience of using this service and what we found
People and their relatives felt the care provided was safe and risks were managed appropriately. This was because staff were well-trained, and systems were in place to report any concerns. Risks to people’s health, safety and well-being were assessed and measures taken to remove or reduce the risks. People were supported by a consistent staff team, who had been safely recruited.
People’s medicines were managed safely. Staff received appropriate training and had their competency assessed to help ensure they were sufficiently skilled and knowledgeable to safely administer medicines. Staff had received training in infection control practices and personal protective equipment was provided for them.
Before care commenced, the registered manager completed assessments to ensure people’s needs could be met by Loving Hands Domiciliary Care. Care plans were then developed from these assessments. These were sufficiently detailed and contained important information about people’s likes and dislikes. This ensured staff supported them in line with their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives praised the kind and caring nature of the staff team. People told us they would be confident to raise any concerns with the management team. Everyone we spoke with during this inspection was satisfied with the care and support they received.
The provider was committed to providing a high standard of care to the people they supported. People, their relatives and staff members spoke highly of the registered manager and told us that they were always available and supportive. A governance system was established, which included various audits and the monitoring of safeguarding concerns, complaints, accidents and incidences. The registered manager acknowledged that whilst this system was effective as a small provider, it will require some development and embedding, as the service grows.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 October 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.