Cranwell Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question good. At this assessment the rating has not changed. Systems and processes to assess, monitor and improve the quality and safety of the service were not always operated effectively.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Where improvements to the service had been identified through quality auditing, action was not always recorded. For example, action plans did not always include the action required, or actions were not always revisited. Audits and monitoring arrangements were in place for a range of areas including, care plans, medicines and infection control. There was a system in place to report and record incidents and accidents. However, information was not always collated to evidence any potential themes, trends or lessons learnt. The provider was responsive to our feedback during the inspection and began making improvements in these areas. There was a clear staff structure and staff were aware of their roles, responsibilities, and accountability. The registered manager was supported by an operations manager who had regular contact with the service. The service was monitored by the local authority also to evaluate the service’s performance. Professional feedback to their most recent assessment stated, ‘overall a very person-centred response’. The service recently attained gold standard accreditation. The Gold Standards Framework is the highest accreditation of care which can be awarded to care homes for end of life/palliative care. Staff told us their role was to support people to live a great and meaningful life whilst supporting choices and decisions. They told us managers are always asking for ideas to improve the service. The registered manager told us they were aware of the need to streamline actions from audits.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.