Wilford View Care Home

Updated 6 November 2024

Wilford View is a residential care home, providing support to adults of all ages living with nursing needs, including people living with dementia. The service is set over 3 floors with a large lounge and dining space on each floor. Wilford View can accommodate up to 83 people. At the time of our visit, there were 71 people in residence. The service was led by a compassionate, knowledgeable registered manager. The service had a shared vision and culture based on listening, learning and trust. The provider had a positive culture where people and staff could raise concerns. Managers investigated incidents to enable service improvements. People were protected and kept safe by skilled staff who understood them well and managed risks. The environment and equipment met people’s needs, was well-maintained and mitigated risks. There were enough staff with the right skills, qualifications and experience. Managers ensured staff received training and appraisals to maintain high-quality standards of care. Staff managed medicines well, involving people in planning any changes. Care plans were personalised, considering people’s communication, personal and health needs. People were supported to eat and drink to stay healthy. Staff worked with partner agencies involved in people’s care for the best outcomes and transitions when moving services. Staff ensured people understood their care, enabling them to give informed consent. Staff involved those important to people in decision making where people did not have capacity for this themselves. People were treated with kindness, compassion & involved as partners in their care. Staff protected their privacy and dignity, treated them as individuals and supported their preferences. People had choices and were encouraged to maintain relationships with family & friends. Staff responded to people in a timely way. The provider fully supported staff development and wellbeing.

Updated 6 November 2024

People and their relatives were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. One person said, “I like the staff, because they make me feel at home. They take me on lots of trips that I’ve really enjoyed.” People described how staff treated them with kindness and respect and made sure any personal care was done sensitively, preserving their privacy and dignity. They said the service provided a range of interesting activities to keep people physically and mentally active. Where people could not directly tell us about their experience, we used observations to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. One person described how staff had supported them; they said, “Staff always help me when I need them.” People and their relatives felt able to complain and feel confident action would be taken and improvements would be made. People knew staff and leaders well. One person told us, “They’re very nice here and easy to talk with if I’ve a query."