We carried out a review of the data available to us about Caredom Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caredom Healthcare, you can give feedback on this service.
Caredom Healthcare is a domiciliary care agency. They provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 2 people were receiving personal care.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People’s experience of using this service and what we found
Right Support:
The provider needed to make improvements to ensure consent was appropriate. We found some records for consent had been signed by a person who did not have the legal authority to do so. However, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People knew which staff were supporting them for each call. Staff arrived on time and were flexible in the call times if required.
Staff were recruited safely and received adequate training to meet people’s needs. Staff knew people well and people and relatives felt staff had a good relationship with them.
People were supported to access any equipment needed to support independence or safety.
The registered manager completed a pre-assessment before people were offered a service to ensure staff had the skills and knowledge to meet people’s needs.
Right Care:
People were protected from abuse and known risks. Risk assessments were in place with mitigating strategies and staff had training and understood safeguarding procedures.
People’s healthcare needs were supported. However, people did not have health passports within their homes to give health and social care professionals the information required to support them in the way they needed. Staff shared information to ensure people’s health needs were met as appropriate.
Care plans were person centred and detailed with people’s needs, wishes and preferences. People and relatives were positive about the support they received from Caredom Healthcare. Staff were described as, “kind”, “friendly”, “brilliant” and, “flexible” in their approach. .
Right Culture:
Staff felt supported within their roles and were able to raise any concerns or issues they had. Staff told us the registered manager was always available to them if needed.
The registered manager was dedicated to working with others and improving care. Improvements to the service were identified through feedback from staff, people and relatives. The registered manager was open to the feedback from inspection and implemented changes immediately.
Systems and processes were in place to audit documents and identify any improvements required. Information was shared appropriately. Staff had information shared with them through a variety of meetings, relatives were kept up to date on their loved one as required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 January 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.