Belle Green Court

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Belle Green Court is a residential care home providing accommodation and personal care for up to 40 people. At the time of this assessment, there were 38 people using the service. The service supports older people, some of whom are living with dementia. There was a clear safeguarding policy with details of which agencies to contact in the event of any concern. People had risk management plans, which were kept under review and updated when needed. The service learnt from incidents and made improvements where needed. Staff had been recruited safely, and overall, there were sufficient, well-trained staff to meet people's needs. However, throughout the assessment, staff were busy with care tasks. They had little opportunity to spend any meaningful time with people or ensure their safety. People were supported to safely take the medicines they had been prescribed. Staff worked with other services to ensure people's needs were met effectively. The service followed the requirements of the Mental Capacity Act. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. There were regular meetings for people and relatives to provide feedback and make decisions about the running of the home. Staff told us they felt well supported by the management team. Quality assurance assessments were used to review the performance of the service. Action was taken based on the findings of the various audits.

People's experience of this service

People told us they felt safe and were happy living at Belle Green Court. Comments included, "They [the staff] are absolutely great. They do everything for you. I feel so safe.” People said staff had the right approach to providing care. We observed kind, caring interactions throughout the day. People told us they were involved in their care plans, reviewing them regularly, and making changes when their preferences or needs changed. People said they were able to access the health services they needed. People said they were treated with kindness and compassion. Comments included, “The staff are very nice.” A relative told us, “[My relative] bucked up since they’ve been here.” People and relatives felt able to raise concerns if needed. Comments included “I’ve never complained; I’m quite happy” and “I’d complain to the management team if I had a problem. But I’ve not complained about anything. I wouldn’t change anything.” While overall, people gave us positive feedback, we found some areas of care that required improvement.