Jubilee Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People felt well supported, cared for and treated with dignity and respect. Systems were in place to ensure people were treated with kindness, compassion and dignity, promoting their independence and responding promptly to individual needs. Workforce wellbeing and development was promoted. People, family members and external health and social care professionals told us they felt the service was caring.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Both people and relatives were complimentary about the home. People and were satisfied with the care they received, and relatives were comfortable knowing their family members were well cared for. People told us they were respected, and staff maintained their dignity. One person said, “Staff are very nice and kind. I feel like it is one big family here (at Jubilee Care Home).” Another person said, “Staff are very friendly and approachable.”

People’s independence was promoted, and people were encouraged to do what they could for themselves. People were able to access their local community and use local services. People were able to have friends and family visit whenever they wished. Care plans detailed how people preferred to be supported.

During our assessment we observed staff interacting with people in a caring and compassionate way. There was a homely atmosphere throughout the home and people were relaxed and enjoying their day. Staff responded to people's needs in a sensitive and timely way.

Staff knew people well and understood their individual needs. Staff recognised people’s independence and respected their rights to privacy. The registered manager was very passionate about the care provided and worked consistently hard to make sure people had choice in all aspects of their lives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The registered manager was keen to support staff to develop and progress within the company. One staff member, had expressed an interest in progression and the registered manager had involved them in audits in the home to introduce them to the managerial roles. This made the staff member feel listened to, valued and supported to develop their skills.

Staff confirmed they had completed an induction when they commenced in post and had received ongoing training and support. Staff felt they had the necessary training to provide good person-centred care for people. Staff told us they received regular one to one sessions with their line manager and found his support beneficial. Staff we spoke with felt the management team supported them well and felt the team valued them.