Happy 2 Help Community Care Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The service was well-led. There were a range of systems in place for the oversite and monitoring of the service. The management team had clear tasks and understood their roles. They also worked flexibly and supported each other to ensure the smooth running of the service. There was a clear commitment to providing good quality, person centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they enjoyed working in their roles with an inclusive manager who lived and promoted key caring values. One staff member said, “I have worked at a number of different places and the registered manager here is the best. They have so much care and compassion, it’s a very inspiring place to work and a great service for people.” Another staff member said, “The managers office has an open door policy, we can raise any issues and there’s good policy and procedures to ensure any complaints are appropriately managed.” Staff discussed how the values of the organisation translated into good care for people. One staff said, “It starts at induction process, people are different, we start by shadowing where we discuss individual preferences, respond to communication needs languages and respect choice; we put people first.”

The service had a manager in post who was registered with Care Quality Commission (CQC). The registered manager and senior staff were committed to providing person centred care. They spoke with compassion about staff who worked for the service and gave us examples of how individual staffs needs had been respected and supported.

The registered manager told us they encouraged staff to talk openly and raise any concerns or ideas. We saw this was evident in supervision, appraisals and team meeting records.

Policies were in place to guide staff on how to raise any concerns. There was a service user guide that gave people information on how they could raise concerns or complaints.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager and senior staff demonstrated a positive approach to continuous learning and improvement. They showed us detailed action plans that were put in place to help ensure any lessons were learned from incidents or near misses.

The registered manager worked well with other organisations. They were involved in community projects. We saw an example of a recent event with the local police. The registered manager had recently linked with another provider organisation to share good practice ideas and provide support to each other