Magna Homecare Limited

Updated 19 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service five days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 19 April 2021 and ended on 30 April 2021. We visited the office location on 26 April 2021.

What we did before the inspection

In planning our inspection, we reviewed information we had received about the service. This included information shared with us by other organisations. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and any improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and five relatives about their experience of the care provided. We spoke with eight members of staff; this included the nominated individual, the registered manager, assistant manager and five members of the care staff team. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records including parts of four people's risk assessments and care plans, multiple medication records, three staff files in relation to recruitment and supervision, and quality monitoring information relating to the management of the service.

After the inspection

We continued to validate evidence found. We looked at training data and reviewed quality assurance records including the policies and procedures in place. We spoke with one professional who had experience of the service.

Updated 19 May 2021

About the service

Magna Homecare Limited is a domiciliary care provider. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, seven people were receiving a personal care service.

People’s experience of using this service and what we found

Risks to people's health and wellbeing were assessed and plans were in place to monitor people and to assist them in a safe manner, staff knew how to move people safely. People were involved in their assessment and care planning.

There were enough staff to effectively meet the current packages of care which supported people's needs. Staff were supported and trained to ensure they had the skills to support people effectively.

Staff were aware of how to report any concerns about neglect or abuse and were confident if they raised a concern, it would be addressed.

Where people received assistance to take medicines, records were kept so this was done safely. When people required assistance to eat or drink, this was planned to meet their preferences and their current assessed need.

People were appreciative of their carers; they were supported by a regular team of staff and calls were generally on time and for the agreed length.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to further monitor and drive improvement through auditing. There was a complaints procedure in place. People were involved and asked for their feedback when in receipt of the service. This helped the provider develop and tailor the service.

The provider had implemented effective infection and prevention control measures in line with government guidelines around the COVID-19 pandemic. Staff had access to sufficient supplies of Personal Protective Equipment (PPE) and received regular updates from the provider on the management of risks related to COVID-19.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 6 December 2019 and this is the first inspection.

Why we inspected

This was a planned inspection, the first comprehensive ratings inspection for the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in our inspections, even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.