We carried out a review of the data available to us about Alliance Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alliance Care Ltd, you can give feedback on this service.
Alliance Care Ltd is a domiciliary care agency, providing personal care to people in their own homes. The domiciliary care agency is registered to provide a service to people with learning disabilities or autistic spectrum disorders, sensory impairment or physical disabilities and people who misuse drugs and alcohol. At the time of our inspection there were seven people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People could rely on staff providing the care which had been planned. Relatives told us they were consulted about the management of their family members safety. Staff took action to ensure the risk of the spread of infections were reduced.
People’s needs had been assessed and plans had been put in place to support them. Staff received the training and support they needed to provide good care to people. Where people wanted assistance to obtain emergency health care staff supported them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives told us their family members had developed good relationships with the staff supporting them. Staff said they valued the bonds they had built with the people they cared for. Staff assisted people in ways which promoted people’s rights to independence, dignity and privacy.
People’s care plans gave staff the information they needed to provide good care to people, such as their preferences, histories and goals. People’s care plans were reviewed as their needs changed. Systems were in place for taking learning from any complaints or suggestions, should these be made. Staff gave us examples showing how they had been supported to provide care to people at the end of their lives. Relatives told us they, too, had been supported at this key stage of their family member’s care.
Relatives told us the culture of the service meant they were encouraged to ask for additional support when they wanted this, and the provider responded to these requests where possible. The registered manager checked key areas of people’s care so they could be assured the care provided was safe and reflected people’s preferences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 29 November 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.