We carried out a review of the data available to us about Bloomscare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bloomscare Ltd, you can give feedback on this service.
About the service
44 MacDonald Avenue Dagenham Essex RM10 7DJ is a supported living service which is registered to provide personal care. The service can support up to three people. At the time of the inspection, they were supporting one person, who was receiving personal care. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service also provides domiciliary care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection there was one person using the domiciliary service.
People’s experience of using this service and what we found
Right Support
The supported living service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This enabled people who used the service to live as full a life as possible and achieve the best possible outcomes.
There was a positive relationship between people and the staff who supported them. People were treated with respect and their independence, privacy and dignity were protected and promoted. They were supported to be involved in their care planning and making decisions about their care in a way that suited their needs. Care was provided with kindness and compassion. Confidentiality of people’s personal information was maintained.
Right Care
Before people started using the service, an initial assessment of their needs was undertaken. Care plans provided detailed information about each person’s care and support needs. People were supported to take part in activities within the service and in the community. They maintained relationships with friends and relatives.
The provider had safeguarding policies and procedures in relation to safeguarding people. Staff understood what abuse was and the actions to take if a person using the service was being abused. There was guidance for staff on how to manage risks to people and how to keep them safe. There were sufficient staff to meet people’s needs and recruitment processes were safe. People were protected from the risks associated with the spread of infection.
Staff received appropriate training and professional development to effectively meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements. People were supported to maintain good health.
Right culture
People and their relatives felt the service was well managed and staff felt supported. There was an effective quality monitoring system to check that the care met people’s needs. Regular audits took place and any issue identified was acted on to ensure the service was managed well. The provider worked with a number of health and social care professionals to ensure people’s needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been previously rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.