We carried out a review of the data available to us about Pinner on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pinner, you can give feedback on this service.
Pinner is a domiciliary care agency. It provides personal care to older people living in their own homes mostly in the London Borough of Hillingdon. It also supports some adults who are living with dementia. At the time of our inspection the service was providing care to 11 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There were systems in place to monitor the quality of the service and recognise when improvements were required but these were not always recorded. The registered manager told us they would address this going forward.
People told us they felt safe. Where there were risks to people’s safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
People's care and risk management plans set out the care tasks they required help with, and these contained personalised information about people and their preferences for how they liked to be supported.
People received their medicines in a safe way and there were systems in place to help safeguard them from abuse.
People' needs were assessed and planned for. Their health was monitored, and they had access to other healthcare services. People were supported with their meals if this was part of their care plan and this was according to their needs and preferences.
The provider made sure there were enough staff to support people and staff arrived on time at people’s homes. Staff received induction, training and supervision and felt supported in their roles.
The provider sought feedback from people, relatives and staff and used this to develop the service. People and staff were confident they could raise any concerns they had with the registered manager and felt they would be listened to.
There were systems for dealing with complaints and accidents and incidents. The registered manager and senior staff were responsive to and worked in partnership with other agencies to meet people’s needs.
The provider was transparent and there was clear communication within the team, so they learnt from mistakes and made improvements when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 4 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.