Archived: Leighton Buzzard Branch

Leighton Buzzard Branch is a domiciliary care agency providing personal care to 52 people in their own homes.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service was supporting 52 people who received personal care.

People’s experience of using this service and what we found

People felt safe and well supported by the staff team. They were listened to and had their choices respected. Staff understood how to keep people safe and reduce risks.

People were supported by staff who were trained in all areas of care relevant to meet their needs. People said staff were kind and caring and went above and beyond to make sure they had everything they needed.

People received their medicines safely and staff also supported them to make meals and drinks of their choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider sought people’s feedback about the service and the care they received. People and their relatives were involved in reviewing their care and remained in control of how it was provided. They told us requested changes to their care plans occurred straight away.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating

This service was registered with us on 9/12/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.