We carried out a review of the data available to us about Fleetwood Hall on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Fleetwood Hall, you can give feedback on this service.
Fleetwood Hall is a residential care home providing personal and nursing care to 50 people aged 65 and over at the time of the inspection. The service can support up to 61 people. The home has two floors, with the first floor caring for people who live with dementia. The ground floor is a residential unit.
People’s experience of using this service and what we found
Fleetwood Hall was clean and hygienic. There were enough staff to meet people's care and support needs. Staff were employed following a thorough recruitment process. People's safety was at the centre of care delivery. Risks were assessed and carefully monitored to ensure individuals safety. People received their medicines safely.
People received support with their healthcare and nutritional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was a programme of staff training and regular updates were in place for staff to attend and improve their skills. One staff member told us, “The training is really thorough. The trainer listens and is nice.”
People were treated with dignity and respect, and staff we spoke with us told us how they respected people and ensured their privacy and dignity was maintained. We observed staff interactions with people living in the home and found them to be caring. One person said, "The staff are nice."
Activities were varied, staff had worked hard with people to provide meaningful social activities to provide stimulation and exercise. There was a complaints process and procedure which people and relatives were aware of.
The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17/01/2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 14 December 2019.
Why we inspected
This was a planned inspection due to the location having changed legal entity.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.