6 June 2023
During an inspection looking at part of the service
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
The service was involved with sourcing accommodation for people, but the registration requirements were not fully understood by the provider. They told us they had sourced a consultant to assist with this and during the inspection contacted CQC to change their registration to include supported living. This is being reviewed by CQC.
People told us the service provided care that met their needs. They told us care was delivered with kindness and respect. People had been involved in the planning of their care as were their relatives as appropriate. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they felt safe, and systems were in place to help protect people from the risk of harm, abuse, and improper treatment.
Risks had been identified to people who used the service, and staff. Care plans were detailed and individual to each person. People told us they received a flexible and responsive service.
Staff told us they felt supported, and we saw they had been safely recruited. References and other checks were completed to review the suitability of staff for their role. Staff received an induction and completed training. Their competency to perform key aspects of their role such as medicine administration was assessed. People told us they had confidence in the staff’s abilities.
Systems were in place to oversee and assess the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The rating for this inspection was good at the last inspection on 21 September 2021 (published 5 October 2021).
Why we inspected
This inspection was prompted by a review of the information we held about this service. This report only covers our findings in relation to the Key Questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.