Archived: Fairview Court Extra Care Housing Scheme

Fairview Court is an extra care housing scheme. Personal care is provided to tenants by an on-site domiciliary care team managed by Mears Extra Care Limited. There were 24 people receiving the personal care service at the time of this inspection.

Not everyone who lived there received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were assisted by staff who were kind and helpful. People and relatives said the staff were “very nice”, “very pleasant” and “always willing to do what I need done”. Staff treated people with respect and encouraged them to be independent. Staff were familiar with people’s individual needs and supported them in the way each person preferred.

People said the service was safe. It gave them security to know staff were in the building if they needed help. Staff understood how to keep people safe and how to report any concerns. The provider trained staff in safe working practices for assisting people with personal care and medicines.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People's needs had been assessed. Staff used this information to develop personalised care plans. There were enough staff to assist people. People had a weekly rota, so they knew which staff was coming and when.

People said the service was well-run. They were asked for their views in surveys and the results were positive. People had information about how to raise issues and were comfortable about approaching the management team. Staff said the management team were open and supportive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 September 2017). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.