We carried out a review of the data available to us about Frylands Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Frylands Court, you can give feedback on this service.
Frylands Court was previously known as London Care (Frylands Court). London Borough of Croydon took back the management and operation of the service from the previous care provider in January 2020.
Frylands Court provides personal care and support to people living in self-contained flats located in a single building. This is known as extra care housing and is operated by an independent housing provider which also happens to be London Borough of Croydon. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 22 people being provided with personal care and support by the service.
People’s experience of using this service and what we found
People were safe at the service. Staff had been trained to safeguard people from abuse and knew how to manage risks to people to keep them safe. There were enough staff to support people. The provider carried out recruitment and criminal records checks on new staff to make sure they were suitable to support people.
Staff made sure people’s flats and the general premises were clean and hygienic. Staff followed current hygiene practices to reduce the risk of infections. Visitors to the service were given information to help them reduce the risk of catching and spreading infections. The provider made sure safety concerns about the premises were reported promptly to the housing provider.
People were involved in planning their care and support and could state their preferences for how this was provided. People’s records reflected their needs and preferences. People were satisfied with the care and support they received from staff. People’s choices for how this was provided were respected and staff delivered this in line with their wishes.
Staff knew people well and understood how their needs and preferences should be met. They were provided with relevant training to help them meet people’s needs. Staff were supported by the provider to continuously improve their working practices to help people achieve positive outcomes.
Staff were kind and caring and respected people’s rights to privacy and to be treated with dignity. People were supported to be as independent as they could be with daily living tasks. They were supported to undertake activities and interests they were interested in and to maintain relationships with the people important to them. Relatives could visit with family members without unnecessary restrictions.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff helped people to stay healthy and well. They supported people to eat and drink enough to meet their needs, to take their prescribed medicines and to manage their healthcare conditions.
People and staff’s views were sought about how the service could improve. The provider undertook checks at regular intervals, to monitor, review and improve the quality and safety of the service and addressed any issues found through these checks.
There were arrangements in place to make sure accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome. The provider worked proactively with healthcare professionals involved in people’s care and acted on their recommendations to deliver care and support that met people’s needs.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 3 January 2020 and this is the first inspection.
The last rating for the service under the previous provider was Good, published on 14 June 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.