Background to this inspection
Updated
7 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One adult social care inspector carried out this inspection.
Service and service type:
This service is a domiciliary care agency. It provides support with personal care to people living in their own homes. At the time of our inspection 18 people were using the service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is small, and we needed to make sure the registered manager would be in.
Inspection site visit activity started on 13 May 2019 and ended on 15 May 2019. We visited the office location on 13 May 2019 to see the registered manager; meet with staff, and reviewed care records and policies and procedures. We carried out phone calls to people on 14 and 15 May 2019.
What we did:
When planning our inspection, we looked at information we held about the service. This included notifications about significant incidents which the provider is required to inform us about by law. The provider had submitted a Provider Information Return (PIR). This is a form that asks to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with three people and one relative by telephone. We spoke with the registered manager, and three staff. We received feedback from one healthcare professional.
We looked at three people’s care records, three staff recruitment files and other records relating to the management of the service including quality assurance.
Updated
7 June 2019
About the service: Social Care Reablement Follaton House is a reablement service provided by Devon County Council. The service provides support to people in their own homes for up to four weeks following an illness, injury or set back. The purpose of the service is to support people to learn or re-learn skills to undertake daily living activities such as washing, dressing and meal preparation. At the time of our inspection 18 people were using the service.
People’s experience of using this service:
People felt safe and comfortable when staff visited them in their home. People were kept safe as potential risks had been assessed and managed. There were enough staff to complete the planned visits.
People were treated with kindness and compassion by staff. People said, “I couldn’t have been looked after any better” and, “The staff are all very nice, very chatty and we have a laugh.”
People’s needs were met by staff who had received regular training and support. People were treated with respect and staff understood how to protect people’s rights.
People were involved in making decisions about the goals they wanted to achieve. People felt staff had helped them to progress and become more independent. Reablement goal plans contained up-to-date information about each person’s needs.
People were asked for their views about the service. The most recent feedback results showed people were happy with the service they were receiving.
There were effective systems in place to monitor the quality of the service.
The registered manager was committed to improving care where possible and had developed effective working relationships with other professionals and agencies.
The service met the characteristics for a rating of “Good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “Good”.
More information is in the full report.
Rating at last inspection: The rating at the last inspection was Good (The report was published on 25 November 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about this service until we return to visit as part of our re-inspection programme. If we have any concerns, we may inspect sooner.