14 November 2023
During a routine inspection
Foylebank is a residential care home providing personal care to up to 35 people. On the first and second day of our inspection there were 32 people at the home.
Foylebank Care Home accommodates people over two floors. There are various communal areas for activities, relaxation and dining. The home has a central garden with viewing windows.
People’s experience of the service and what we found:
Quality assurance systems at the home were not always effective in identifying issues.
People were at increased risk of infection because some areas of the home were not cleaned effectively, and staff were not up to date with the infection prevention training.
The systems to record risk to people’s health and safety were not always efficient, however staff were well aware of any risks to people and knew how to mitigate them.
All staff received mandatory training as part of their induction, however at the time of this inspection some staff were behind with their refresher training. People felt staff were skilled and competent in doing their role.
People felt safe and staff understood how to recognise signs of abuse and neglect and knew to report it. The managers investigated and reported safeguarding allegations thoroughly, in line with the home’s policy and the local safeguarding procedures. There was enough safely recruited staff to meet people’s need, however staff were not always efficiently delegated.
People’s medicines were managed safely by staff who completed training and felt confident in supporting people.
People enjoyed their meals and had plenty of food available whenever they wanted. The dinning environment was pleasant, and people could choose to spend their time in communal areas, quiet rooms or their bedrooms. People could decorate their rooms if they chose to.
People were well treated; their dignity was protected, and independence was promoted. People were supported to live as healthy as possible. When people required support from other services or health professionals, staff identified and referred them promptly. People had access to variety of activities and were supported to avoid social isolation.
Staff ensured people consented to care and this was recorded appropriately. When people lacked the capacity to make certain decisions, staff made decisions in their best interest. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The mangers of the service were approachable and understood their responsibilities. People and staff felt they can raise any issue with the management and were confident they would be resolved promptly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 13 January 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.