Falcon Care Agency Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 39 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager told us they had made significant improvements to the service, and had used previous issues positively to improve and develop their understanding as a leader and to work towards compliance with regulation. The registered manager needed time to ensure the changes are fully embedded.

Whilst the service had taken action to improve the systems and processes, and made strides towards improvement, some small areas still required attention. For example, we noted the provider's medication policies did not reference covert medication. At the time of the assessment no-one was receiving support with their medicines, so this did not impact on people's safety, however, should the service be required to support people with medicines in future, they would not have this guidance. Another area of improvement we identified was in respect of people's daily care notes. Staff recorded their visits, however, these lacked detail to demonstrate how they had delivered person centred care and at times, were task orientated.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.