The Oaks

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed one quality statement in the effective key question and found areas of concern. The scores for this have been combined with scores based on the rating from the last inspection, which was good. Though the assessment of these areas indicated areas of concern since the last inspection, our rating for the key question remains good. People felt they had day to day choices. However, people did not always feel they were always involved in decision making at the service. Documentation to guide staff practice was not consistently in place. The provider was in the process of reviewing their systems.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People did not always receive person-centered care. Where health professional advice was given staff did not always have the information required to provide the support needed. For example, one person had prescribed exercises 3 time a day to support their rehabilitation. However, there was no information available for staff about what these exercises were. Feedback from health professionals stated that the service does not always communicate effectively to ensure people needs are addressed in a timely manner.

The provider was aware that work was needed to ensure care plans were up to date and reflected people's needs. The provider was reviewing current systems in place and looking to improve them.

Some care plans contained good details regarding people's needs and records were maintained well. However, there were some care plans which did not contain sufficient information regarding people’s needs. Some people did not have care plans in place for specific health conditions. This meant staff did not always have full up to date information to support people in these areas. Daily records were very task orientated and did not always detail how the person was. The provider told us this had been identified on their internal audits. However, there was no information recorded in the service’s action plan regarding this and what action needed to be taken to address this.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.