We carried out a review of the data available to us about P & B Shadwell Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about P & B Shadwell Ltd, you can give feedback on this service.
Where they do receive personal care, we also consider any wider social care provided. At the time of inspection there were 36 people who used the service who received personal care.
People’s experience of using this service and what we found
People and their relatives were complimentary about the service P&B Shadwell Ltd provided and would recommend the service. The management and staff worked in partnership with people, relatives and other professionals to achieve individualised, person-centred care.
Risks were assessed and managed safely. People were supported by a staff team who were safely recruited, trained and knew how to protect them from potential harm.
Staff felt supported and valued in their role by the management team and there were enough staff to meet people’s needs. People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.
People received their medication as prescribed and staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.
People's care records were re-assessed regularly and guided staff on how to assist people safely and encourage their independence.
People's communication needs were detailed in their care plans. Care plans also detailed people's preferences of support, for example, gender of staff. Staff understood equality and diversity and ensured people's privacy and dignity was respected.
Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives felt able to raise any issues with the staff and management team and were confident these would be addressed.
Systems to monitor the quality and safety of the service were in place.
Rating at last inspection
The service was registered with us on 27 February 2020. This was their first inspection.
Why we inspected
This was a planned comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk