We carried out a review of the data available to us about Sunflower Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sunflower Homecare, you can give feedback on this service.
Sunflower Homecare is a domiciliary care service providing care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do receive personal care, we also consider any wider social care provided. At the time of inspection, Sunflower Homecare provided a service to 30 people of which 20 people received personal care.
People’s experience of using this service and what we found
People and their relatives were complimentary about the service Sunflower Homecare provided and how it was managed. The provider worked in partnership with people, relatives and other professionals to achieve individualised, person-centred care.
People felt safe with the care and support provided by the staff and were comfortable in their company. Staff had received safeguarding training and knew how to protect people from potential harm. Safeguarding policies and processes were in place.
People received their care calls at the times they expected, for the length of time agreed and from staff they knew. Medicines and risks associated with people’s care was well managed, and in line with legislative requirements and recognised best practice guidelines. Staff followed good infection prevention and control practices to keep people and themselves safe.
People were supported by a staff team who were safely recruited and who had the relevant training and qualifications to safely meet their needs. Staffing and recruitment was a challenge, particularly considering the impact of the COVID-19 pandemic. Despite this staff and the management team worked hard to ensure that people received their care calls as planned.
People's care plans were detailed and person-centred, they promoted choice and guided staff on how to support people safely and encourage their independence. They included information on people's family, history, skills, hobbies and interests.
Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives felt able to raise any issues with the staff and management team and were confident these would be addressed. Staff felt supported and valued in their role by the management team.
Systems to monitor the quality and safety of the service were in place. Quality monitoring systems allowed for effective monitoring of the service by the provider.
Rating at last inspection
The service was registered with us on 24 February 2020 and this is their first inspection.
Why we inspected
This was a planned comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk