Shivas Home-Care

Updated 11 January 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of two inspectors.

Service and service type

Shivas Home Care is a domiciliary care agency. It provides personal care to people living in their own homes. The agency supports eighteen people. Not everyone using Shivas Home care received the regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection, nine people were receiving personal care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was also the registered provider.

Notice of inspection

We gave the service 24 hours’ notice of the inspection visit because it is a small service and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

What we did:

We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed information we had received about the service since the last inspection in June 2016. This included details about incidents the provider must notify us about, such as abuse and other information sent to us from other stakeholders for example the local authority and members of the public.

We spoke to three people using the service, three support workers, the registered manager / provider, three relatives and sought feedback from professionals who worked with the service.

We reviewed a range of records. This included three people's care records, two staff files around staff recruitment and supervision and the training records for all staff. We also reviewed records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.

Updated 11 January 2019

About the service:

Shivas Home Care is a domiciliary care agency. It provides personal care to people living in their own homes. The agency supports eighteen people. Not everyone using Shivas Home care received personal care. At the time of our inspection, nine people were receiving personal care.

People’s experience of using this service:

People using this service were well supported by caring staff. People consistently told us how they were treated with respect and kindness. We received positive feedback on how staff were supportive and went the extra mile for people. One person told us, “Staff are absolutely and utterly outstanding, they go the extra mile.” Another person told us, “Staff are there to help you, I couldn’t exist without them.”

People were placed at the centre of their support and were consulted about their care and support. Respect for privacy and dignity was at the heart of the service’s culture and values. People and staff felt respected and listened to.”

People received personalised care and support specific to their needs and preferences. Every person was respected as an individual, with their own social and cultural diversity, values and beliefs. People had their human rights upheld. People whose first language was not English had staff that could communicate and translate to them in their native language.

Staff were proud of the service. One staff member said, “The registered manager is the best boss I have ever worked for, they are always there for staff or service users." Another staff member said, “The management don’t cut corners, only the best for Shivas care.” There were high levels of satisfaction across all staff.

This service met characteristics of Good in all areas; More information in 'Detailed Findings' below.

Rating at last inspection:

Shivas Home care was rated as Good. The report was published on 8th July 2016.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.