We carried out a review of the data available to us about Embraced Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Embraced Care, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found.
Details of how to reduce risks to people's safety were not always included in people’s care plans. This was rectified after the inspection visit by the registered manager.
People said they received safe care and were protected against abuse, neglect and discrimination.
Safe recruitment practices ensured only suitable staff worked at the service. Enough staff were employed to meet people's needs.
People told us they were treated with respect and dignity and staff had a caring and friendly approach to them. They said they had very good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they wanted to.
Care plans reflected people's individual needs and preferences. People were supported to have choice and control of their lives.
The registered manager understood their responsibilities and worked in an open and transparent way. People were aware of how to make a complaint and were pleased that the registered manager always listened to any concerns and acted on them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us in May 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.