Archived: Highgrove Rest Home Ltd

Highgrove Rest Home Ltd is a care home providing personal care to 28 people who live with dementia and mental health conditions. The service can support up to 30 adults and provides multiple communal spaces for people’s comfort and enjoyment. Highgrove Rest Home Ltd will be referred to as Highgrove within this report.

People’s experience of using this service and what we found

The registered manager created risk assessments to guide staff in reducing the risk of unsafe care. Staff followed strict infection control measures to ensure a clean, safe environment. One person said, “[Staff] have done very well in keeping the virus out. When I go out, I like to wear a mask and they give me one every time.” The registered manager had safe systems to effectively manage people’s medicines. The provider had sufficient staffing levels to meet people’s needs.

The registered manager ensured staff had extensive training to develop and maintain their skills. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager sought and documented each person’s decision-specific consent to care. Staff assessed their nutritional needs and developed care planning to meet their food preferences.

The registered manager and staff created a kind, compassionate and friendly living environment for people’s wellbeing. People consistently told us they were treated as individuals and staff respected their human rights. A person stated, “The staff are lovely. They know me and how I like things done.”

The management team discussed and developed care planning with each person to tailor support to their individual needs. Staff worked hard during the pandemic to ensure people lived in a stimulating environment that met their social needs. The registered manager provided information throughout the home to help people and their relatives understand how they can raise concerns.

The management team created a caring and welcoming atmosphere to increase everyone’s wellbeing. The management team had good oversight of quality assurance to ensure everyone lived and worked in a safe environment.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24/03/2020 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 17/03/2018.

Why we inspected

This was a planned inspection based on the service’s registration date.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.