Archived: Anytime Care 2020

Updated 5 February 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 December 2014 and was announced. The inspection was carried out by one inspector. On the day of the inspection we spoke with the manager, business development manager, care co-ordinator and one care worker. After the inspection we spoke with three relatives of the people that used the service and two care workers. We were unable to speak to people using the service because of they were unable to communicate with us verbally. We looked at six care files, daily records of care provided, staff duty rosters, five staff recruitment files including supervision and training records, a range of audits, complaints folder, minutes for various meetings, safeguarding folder, and policies and procedures for the service.

Before our inspection, we reviewed the information we held about the service. This included the last inspection report for October 2013 where we had found the service to be meeting the regulations. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We spoke to the local contracts and commissioning team that commissioned the service on behalf of the people using the service.

Updated 5 February 2015

This inspection took place on 16 December 2014 and was announced. We informed the provider two days in advance of our visit that we would be inspecting. This was to ensure there was somebody at the location to facilitate our inspection. At our last inspection of this service in October 2013 we found that they had met all the regulations we checked at that time.

The service is a domiciliary care service that provides support with personal care to people living in their own homes. At the time of our inspection the service was providing care to six adults.

There was not a registered manager in post on the day of our inspection. The last registered manager for the service notified the Care Quality Commission (CQC) they left in November 2014. The current manager was in the process of applying for registration as the manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to help ensure people were safe. Staff had undertaken training about safeguarding adults and had a good understanding of their responsibilities with regard to this. Risk assessments were in place which provided information about how to support people in a safe manner. Staff understood their responsibilities under the Mental Capacity Act 2005. We found there were enough staff working to support people in a safe way in line with their assessed level of need. The service had effective arrangements for the management of medicines to protect people against the risks associated with medicines

Staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs.

Staff knew the people they were supporting and provided a personalised service. Care plans were in place detailing how people wished to be supported and people and their relatives were involved in making decisions about their care.

The manager was open and supportive. Staff and relatives felt able to speak with the manager and provided feedback on the service. The manager undertook spot checks to review the quality of the service provided.